Metrics and Measurement for Successful Online Communities
This is the presentation that I did at NewComm Forum. [...]
ROI of Community Manager Role in Sales
In my first position as a community manager I worked [...]
Webinar on Business Cases for Social Media Monitoring
Last week I did my first webinar. The topic is [...]
Using Social Media Monitoring to show ROI
I'm blogging on a regular basis on the Techrigy blog [...]